Frequently asked questions

A tradeline is any account that appears on your credit report. When you’re added as an authorized user on someone else’s credit card, that card’s payment history may appear on your report and could help establish or build your credit profile.

An authorized user is someone added to an existing credit card account. You don’t receive or use the card — but the account’s history may appear on your credit report.

Being added as an authorized user on a credit card account is a long-standing practice that banks allow. If you have questions about your specific situation, your representative is happy to talk it through.

No. Results vary depending on your overall credit profile. StellarWinds Tradelines does not guarantee any specific credit score change or lending outcome.

Browse our available tradelines, pick the one that fits your needs, and create an account. A representative will contact you to walk through the next steps.

Timelines vary depending on the tradeline and other factors. Your representative will walk you through the expected schedule for your specific order.

Yes. Every order is handled by a dedicated representative who contacts you directly, answers your questions, and guides you through the entire process.

Yes. You select the tradeline from our available options, and your representative confirms availability before anything moves forward.

Your representative will go over payment options with you when they reach out. You never need to pay anything before speaking with a real person.

No. Your representative will go over the full cost with you before you commit to anything, so there are no surprises.

Our refund policy is available on our website. Your representative can also walk you through the details during your call.

To get started, you only need your name, email, and phone number. Any additional details are collected after you speak with your representative, who will explain exactly what’s needed and why.

Sensitive information is only discussed after your representative contacts you. They will explain what is required and how it is handled before you share anything.

Your information is shared only as needed to process your order. Your representative will explain the details during your conversation.

Your representative will let you know what to look for on your credit report and the general timeframe. You can also check your report through the major credit bureaus.

This depends on the tradeline you selected. Your representative will go over the expected duration with you before your order is placed.

Contact your representative. They’ll look into the situation and walk you through the next steps.

Yes. You can browse and select additional tradelines at any time. Each order is handled by a representative who will walk you through the process.

Visit the Check your order page, enter the email you used, and we’ll send you a one-time sign-in link.